Head of Operations (Housing Repairs & Maintenance)

Head of Avela Home Service

Salary: circa £70,000 per annum

Hours of Work: 40 hours per week

Location: Office based and across Speke and Garston areas of South Liverpool

Contract Type: Permanent

Closing Date: Wednesday 29 January 2025

Recruitment Date: Friday 14 February 2025

Avela Home Service LLP is a joint venture between South Liverpool Homes and Penny Lane Builders, we provide a repairs and maintenance service to thousands of homes in the social rented sector.

What will your role be?

As a key member of our Senior Leadership Team, you will be responsible for providing vision, leadership, and direction to Avela Homes Service, taking collective responsibility, and advising the Board and Executive Leadership Team on strategy and policy development.

You will lead on best practice ensuring that a high quality, customer-focussed repairs and maintenance service is delivered to all SLH tenants. Taking responsibility for strategic planning and operational management you will ensure that all works are delivered efficiently, safely and in compliance with regulatory standards. With a focus on driving performance and innovation, you will play a key role in maintaining our homes to the highest standard, enhancing customer satisfaction, and contributing to our commitment to providing good quality housing that our tenants are proud to call home.

For more information, please review the Job Description within the Recruitment Pack that's attached below.

What skills and experience will you have?

The ideal candidate will have significant experience in managing operational repairs and maintenance teams, preferably within the housing sector. You will have a proven track record of leading teams, managing budgets and delivering services that meet or exceed performance targets.

Strong knowledge of health & safety regulations, compliance requirements and asset management is essential. You will be an excellent communicator with strong stakeholder management skills as well as the ability to drive innovation and continuous improvement.

A relevant professional qualification and experience with procurement and contractor management would be highly advantageous.

For more information, please review the Person Specification within the Recruitment Pack that's attached below.

Encouraging diversity

We are delighted you are considering applying for a role at Avela Home Service, as we understand that choosing the right place to work is a huge decision

We are always working to increase diversity and seek people who can bring diverse thinking, who care about our purpose, and fully support our values and commitment to our customers. We therefore welcome applications from all diverse backgrounds, cultures, perspectives, and experiences to support innovation, creativity, and to help us build balanced teams from all walks of life.

We understand applicants from ethnic minority backgrounds and/or with a disability may have experienced additional barriers when applying for a new role. With this in mind, we offer applicants from ethnic minority groups or disabled applicants a guaranteed interview, if they wish to apply under the relevant scheme and meet all the essential criteria outlined in the person specification.

If you wish to apply under either scheme then please ensure you select "YES" to the relevant question(s) on our online application form.

Why join us?

You’ll love being part of a professional and innovative organisation, you’ll work with colleagues who feel happy, motivated and passionate about what they do as well as working for an organisation that will support and inspire you to do your very best. You will get 25 days of annual leave per year and 8 bank holidays.

How to apply?

Please review the Recruitment Pack and follow our online application process.

We will shortlist from the information provided so it is essential that you outline your suitability for the post as detailed in the job description and person specification within your Supporting Statement. 

• an up-to-date CV which shows your full career history (explaining any gaps) we recommend that this is no longer than three pages.
• a supporting statement detailing the reasons you want to join us and the contribution you would bring. It is important that your supporting statement highlights evidence of how your previous experience and skills relate to the criteria outlined in the Person Specification. This is to be completed as part of our electronic application form. 

All applicants must apply with a CV and complete the Supporting Statement area on your application form,  in order to be considered for this vacancy. If either of these are not included then your application will not be progressed.

We are a Disability Confident employer, if you wish to apply under this scheme please ensure you select "YES" to the relevant question on our online application form.

Further information

For further information about this exciting opportunity, please download the Recruitment Pack below.